We believe simple is best, please respect we are a small independent start-up business,
therefore kindly read the following points to keep it simple for both parties!
Returns & Refund Policy
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Please contact The Wicked Wardrobe by email to inform that you are wishing to instigate a return / refund and the reason as to why.
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We offer a 30 day return policy from the original purchase / order date.
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The item must be returned in perfect condition and in its original packaging.
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The item being returned must be shipped with a tracking number, and we will need confirmation of this.
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The Buyer is fully responsible for the cost of returning goods, and these costs are non-refundable.
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Once the item is received at The Wicked Wardrobe and has undergone a thorough inspection, an automatic credit will be generated to your original method of payment.
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Refunds are not applicable for personalized and customized leather items.
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Shipping Policy
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Free Shipping: We offer free shipping for all orders. The shipping method, will be a registered regular postal service.
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Express Shipping: If express shipping is required, there will be a cost of 15 euros for EU destinations & 20 euros for non-EU destinations
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Order Tracking: Tracking information will be provided for all orders allowing you to monitor your the status of your package.
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Shipping Insurance: To provide you with added peace of mind, we offer shipping insurance for your orders.
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Processing time: Handbag orders are usually processed and prepared for shipment within 1 to 3 business days, excluding weekends and holidays. Tailor-made leather wear orders will be fulfilled within a timeframe of 10 to 20 days, varying according to the garment style and the craftsman’s current workload.
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Estimated shipping time: For orders with free shipping, the delivery timeframe varies by destination. Local orders (Cyprus) 1 to 2 business days, EU destinations 7 to 15 business days. Non-EU destinations 10 to 28 business days. For express shipping, deliveries within the EU approx. 5 days, and non-EU destinations 10 approx. business days.
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Shipping Insurance: To provide you with added peace of mind, we offer shipping insurance for your orders. This service is designed to protect your package against loss, theft, or damage during transit.
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When the order is dispatched we will inform you by email with an estimated delivery date and the tracking number.
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International Customs & Duties: for international orders, please note that the buyer is responsible for any customs fees, import duties or taxes imposed by the destination country.
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